Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how Nestled Property Management Ltd ("Nestled", "we", "us", "our") collects, uses, and protects your personal information when you visit wearenestled.com, book a stay through us, or engage our property management services.

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Nestled Property Management Ltd is a private limited company registered in Northern Ireland (company number NI715723). We manage short-term rental properties across the Causeway Coast and beyond.

2. Information we collect

Depending on how you interact with us, we may collect the following types of personal information:

Guests booking a stay

• Name, email address, phone number, and postal address
• Booking details (dates, property, guest numbers, special requests)
• Payment information (processed securely by our payment providers — we do not store card details)
• Government-issued ID where required for identity verification
• Communications you send us (messages, reviews, feedback)

Property owners

• Name, contact details, and property address
• Bank account details for payouts
• Tax and business information where required
• Contract and correspondence records

Website visitors

• Information submitted via contact or enquiry forms
• Technical data collected via cookies and analytics (IP address, browser type, pages visited, referring site)

3. How we use your information

We use your personal information to:

• Process bookings, payments, and refunds
• Communicate with you about your stay, enquiry, or property
• Provide property management services to owners
• Comply with legal, tax, and regulatory obligations
• Improve our website, services, and customer experience
• Send service updates and — with your consent — marketing communications
• Prevent fraud and ensure the safety of our properties and guests

4. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: to fulfil bookings and provide services you've requested
• Legal obligation: for tax, accounting, and regulatory compliance
• Legitimate interests: to run and improve our business, prevent fraud, and communicate with customers
• Consent: for marketing communications and non-essential cookies (which you can withdraw at any time)

5. Sharing your information

We share your data only where necessary, including with:

• Booking platforms (e.g. Airbnb, Booking.com) when you book through them
• Payment processors and financial institutions
• Property owners (where you are their guest, limited to what's needed for your stay)
• Cleaning, maintenance, and check-in service providers
• Our software and hosting providers (e.g. Hospitable, Squarespace)
• Legal, accounting, and regulatory authorities where required

We do not sell your personal information to third parties.

6. International transfers

Some of our service providers may be based outside the UK. Where this is the case, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your data.

7. How long we keep your data

We retain personal information only as long as necessary for the purposes it was collected, or to comply with legal, tax, and accounting requirements — typically up to 7 years after your last interaction with us for financial records, and shorter periods for marketing and enquiry data.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to help it function properly and to understand how visitors use it. You can control cookies through your browser settings or via any cookie banner on our site. Essential cookies are required for the site to work; other cookies (such as analytics) are used only with your consent.

10. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security, but we work to protect your data at all stages.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

12. Contact us

If you have questions about this Privacy Policy or how we handle your data, please get in touch: